Legal Information

Cookie Policy

Updated: March 2026Reading time: about 5 minutesUK GDPR + ePrivacy
Your current cookie settings
NecessarySession, security, site functionality
AnalyticsPostHog EU — visits and interactions
MarketingNot currently in use

Key Takeaways

The essentials — without legal language

  • Necessary cookies are always on — the site cannot function without them.
  • Analytics cookies are enabled only with your consent. Off by default.
  • We have no marketing cookies. None at all.
  • You can change your settings at any time via the button above.

What Are Cookies

A cookie is a small text file stored on your device when you visit a website. It allows the site to remember your preferences without asking the same question on every visit.

Some cookies are deleted when you close your browser (session cookies), while others remain for a set period (persistent cookies).


Which Cookies We Use

NameCategoryPurposeDurationProvider
ml_sessionNecessaryUser sessionUntil tab closesMentallect
ml_consentNecessaryRecords your cookie preferences1 yearMentallect
__csrf_tokenNecessaryProtects forms against CSRF attacksUntil tab closesMentallect
ph_distinct_idAnalyticsAnonymous visitor identifier for statistics1 yearPostHog (EU)
ph_session_idAnalyticsCurrent session identifier for analytics30 minutesPostHog (EU)

Analytics cookies (ph_*) are set only after your explicit consent. They are not active by default.


Consent Management

On your first visit, you will see a banner with preference settings. Three options — equally sized buttons:

  • Accept all — enables necessary and analytics cookies
  • Necessary only — analytics remains disabled
  • Customise — choose categories yourself

Your choice is stored for 12 months. If our policy changes, we will ask for your consent again.


Analytics — PostHog

If you consent to analytics, we use PostHog — a platform whose servers are located in the European Union. Your data is not transferred outside the EEA.

PostHog collects anonymised traffic data: which pages are viewed, for how long, and from which devices. This information is not linked to your name or email.

We do not use Google Analytics, Facebook Pixel, or similar advertising network tools.


Changing Your Settings

You can change your cookie settings at any time in two ways:

  • Via the "Your current settings" block at the top of this page
  • Via your browser settings — instructions for major browsers available on the ICO website

Disabling analytics cookies does not affect site functionality.

Need help with cookie settings or have questions about what we track and why?

Contact us →

Not a crisis service

Mentallect is a scheduled online clinic — not a crisis or emergency service. If you are in immediate danger, call 999 (UK) or 112 (EU). For emotional crisis support, contact Samaritans: 116 123 (free, 24/7) or text HELLO to 85258. For Russian speakers: 8-800-2000-122 (free, 24/7).

Book Intro Call — €49