Terms of Use

By using mentallect.com or booking our services, you accept these Terms. If you do not agree, please do not use the service.

These Terms may be updated. We will notify you by email of any material changes. Continued use of the service after notification constitutes acceptance of the updated terms.

Mentallect provides the following types of services:

• Clinical assessment — structured evaluation using validated instruments
• Psychotherapy — structured work using the Mental Engineering method
• Introductory consultations — brief orientation sessions (15 minutes)

All services are provided exclusively online. We do not offer in-person services.

Our services do not replace emergency psychiatric care. We do not work with clients in an acute psychotic state or with active high-risk suicidal ideation.

If a situation requiring emergency intervention arises during our work, the Mentallect specialist will refer you to the appropriate services.

Cancellation policy

• More than 48 hours before the appointment — full refund or reschedule
• 24 to 48 hours — 50% refund or one reschedule
• Less than 24 hours or no-show — session is considered used, no refund

Session packages

Sessions in a package are valid for 12 months from the date of purchase. Unused sessions are not refunded after expiration.

The introductory session fee is credited in full towards the programme cost if you continue working with us.

Everything discussed during sessions is strictly confidential. Exceptions apply only in legally mandated circumstances:

• Immediate threat to the life of the client or a third party
• Lawful requirement from a court or regulator
• Mandatory reporting for child protection cases

We will notify you in advance of any required disclosure — where permitted by law and where it does not create additional risk.

Mentallect is not liable for decisions made on the basis of information published on the website without undergoing clinical consultation.

Informational materials on the website are for educational purposes only and do not constitute medical advice.

These Terms are governed by the laws of England and Wales. Disputes shall be resolved in the courts of England and Wales, unless otherwise required by applicable law in the client's country of residence.